Returns & refunds
If something is wrong with your order, contact us with your order number and we will help.
Starting a return
Contact us by email or WhatsApp with your order number, the items you want to return and the reason. We will confirm whether the item can be returned and how to send it back.
Refunds
Once a refund is approved we send the money back through the original payment route or by bank transfer, and email you when it has been sent.
Depending on your bank, a refund can take a few business days to appear in your account.
If an order is cancelled after you have paid, you are refunded in full.