Frequently asked questions
How do I pay?
By card or bank transfer through Kora or Monnify at checkout, or by bank transfer arranged with us on WhatsApp. Your order is confirmed as soon as the payment is verified.
How long do I have to pay?
Your items are reserved for 30 minutes when you pay online, or 6 hours if you arrange a bank transfer on WhatsApp. If payment isn't completed in time the order is cancelled and the items are released.
My payment went through but the order still says "awaiting payment".
Bank transfers can take a few minutes to be confirmed. Open the Track order page and refresh. If it still has not updated after some time, contact us with your order number and payment reference.
How much is delivery?
It depends on your state. See the Shipping page for the current fees; the exact fee is shown at checkout before you pay.
How do I track my order?
Use the Track order page with your order number and the email you used at checkout. When your order ships we also email you the courier and tracking number.
Do I need an account?
No, you can check out as a guest. If you sign in with the same email later (we email you a one-time sign-in link), your earlier orders appear under My orders.
Can I return something?
Contact us with your order number and the item. See the Returns page for how returns and refunds work.
Still need help? Contact us.